Shipping policy

Shipping Policy

Last Updated: October 4, 2026

At Island Film & Finish, we’re committed to getting your order to you safely and as quickly as possible. Please review the information below for details about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received. Orders placed on weekends or holidays will begin processing on the next business day.

During sales, product launches, holidays, or other periods of high order volume, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping Methods & Delivery Times

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address and the items in your order.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Once your order has been shipped, delays caused by the carrier, weather, customs, or other circumstances outside of our control may affect the delivery date.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, shipping method, and size or weight of your order.

Any applicable shipping promotions or free-shipping offers will be clearly communicated at the time of purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow some time for tracking information to update after your order has been handed over to the carrier.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

Orders returned to us because of an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, Island Film & Finish is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not arrived within the expected delivery window, please contact us so we can help determine the appropriate next steps.

If your order arrives damaged, please contact us as soon as possible and provide photos of the damaged packaging and products. We will work with you to determine the best resolution.

International Shipping

At this time we do not offer international shipping.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request, but orders that have already been processed or shipped are not eligible for changes or cancellation.